Our Privacy Policy
Introduction
In today's globalized business environment, international logistics companies play a vital role in transporting goods from the place of shipment to the destination safely and efficiently. In this process, the protection of customer information is particularly important. We are well aware of the importance of customer information and are committed to ensuring the security and confidentiality of customer information through a strict privacy policy. This privacy policy is intended to explain to customers how we collect, use, store and protect customer information.
1. Information Collection
The main purpose of our collection of customer information is to provide efficient and accurate logistics services. The information collected includes but is not limited to:
Personal identity information: such as name, contact information, address, etc.
Cargo information: such as cargo type, weight, volume, destination, etc.
Payment information: such as credit card information, bank account information, etc.
Other information: such as customer preferences, historical transaction records, etc.
We promise to collect customer information only when necessary and ensure that the information collection process is transparent and legal.
2. Information Use
The customer information we collect will be used for the following purposes:
Provide services: ensure that the goods can be delivered to the destination accurately and in a timely manner.
Customer Support: Provide customer service, handle inquiries and complaints.
Service Improvement: Optimize our logistics services by analyzing customer information.
Legal Compliance: Comply with relevant laws and regulations and fulfill legal obligations.
We promise not to use customer information for other purposes without the customer's consent.
3. Information Storage and Protection
We take strict technical and organizational measures to protect the security and confidentiality of customer information. Specific measures include:
Data Encryption: Encrypted storage and transmission of sensitive information.
Access Control: Limit access to customer information to ensure that only authorized personnel can access it.
Regular Audit: Conduct security audits regularly to ensure the effectiveness of information protection measures.
Backup and Recovery: Back up customer information regularly to ensure timely recovery in the event of data loss.
4. Information Sharing
We promise not to share customer information with third parties without the customer's consent. However, we may share customer information in the following circumstances:
Partners: Share necessary information with our logistics partners to ensure the smooth transportation of goods.
Legal Requirements: Provide customer information to relevant agencies when required by laws and regulations.
Business transfer: In the event of a corporate merger, acquisition or asset transfer, customer information may be part of the transfer.
5. Customer Rights
Customers have the following rights to their information:
Right of access: Customers have the right to access their personal information held by us.
Right to correction: Customers have the right to request correction of inaccurate or incomplete information.
Right to deletion: Customers have the right to request deletion of their personal information, but in some cases, we may need to retain some information to fulfill legal obligations.
Right to object: Customers have the right to object to our use of their information for certain specific purposes.
6. Updates to the Privacy Policy
We may update this Privacy Policy based on business needs or changes in laws and regulations. Any updates will be notified to customers through our official website or other appropriate channels.
7. Contact Us
If you have any questions about this Privacy Policy or need further information, please contact us as follows:
Email: chris@jf-express.com
Tel: +86 13710435617
Address: ADD: 1/F,NO 32, Xi peng ling Lu, Hebian ,Helong street,Baiyun District, Guangzhou, China
Conclusion
We are fully aware of the importance of customer information and will continue to be committed to ensuring the security and confidentiality of customer information through strict privacy policies and technical measures. We thank our customers for their trust in us and will continue to work hard to improve our service level.
Guangzhou Jf Express Co.,Ltd
Date: October 2019
